Urgent safety recall

Please refer to the Takata Airbag Recall Initiation Schedule (published on holden.com) for dates for each impacted Holden, Saab or Opel vehicle.

If you own a car on the list above, it is fitted with a front driver’s side airbag with an affected Takata inflator which will need to be replaced.

Holden will contact all customers with impacted vehicles to let them know when parts are available and their airbag is ready to be replaced.

You can also contact Holden’s Customer Care line on 1800 632 826 quoting your Vehicle Identification Number (VIN). Your VIN can be found:

• On the bottom corner of the windscreen on the passenger side;
• Inside the driver’s door; and
• Near the firewall in the engine bay

Please ensure we have your contact details so that we can contact you if we need to. You can update your contact details at www.holden.com.au/forms/change-of-address-or-ownership.

We will contact you directly to organise a replacement airbag to be fitted to your vehicle once parts become available.

Affected Takata airbags (new or used) cannot be sold under any circumstances. Holden is offering a rebate for the return of all new or used affected Takata airbags. Please call Holden Customer Care on 1800 632 826 and we will arrange the rebate and discuss options to collect the airbag from you at no cost. If you are unsure whether the spare part is affected by this recall you may take a photo of the serial number labels and email it to holdencustomercare@gm.com. Once the photo has been assessed a member of our team will contact you.

Holden, as part of General Motors, is the importer of Saab and Opel vehicles. Holden dealerships are authorised to carry out the rework on Saab and Opel vehicles for this recall campaign.

If your vehicle has had an airbag replacement following a collision or other incident, any replacement airbag installed in the Vehicle may be faulty and require replacement. Accordingly, please check your VIN on the VIN Lookup tool* to determine if your Vehicle requires an airbag replacement under an Active or Future recall**.

GM and Holden expect that the inflators fitted to impacted vehicles will continue to perform as designed until a replacement airbag can be fitted.

Our vehicles do not have any Takata airbags with 'alpha' inflators, these airbags are widely reported to pose an immediate and extreme safety risk.

GM and Holden are continuing to closely monitor and study the performance of airbag inflators in GM vehicles on the road.

The replacement airbags do not use Takata inflators. Holden is not using any like-for-like airbag replacements.

Some Takata airbag inflators are made with non-desiccated Phase Stabilised Ammonium Nitrate (PSAN) as a propellant. As it gets older, a combination of high temperatures and humidity can cause the airbag inflator propellant to degrade. If the vehicle is involved in a collision, the airbag can go off with too much explosive force, causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

Airbag inflators impacted by the compulsory recall in Holden, Opel and Saab vehicles are only fitted to the driver's side (steering wheel mounted). Side and curtain airbags are not impacted.

In Holden, Saab and Opel vehicles, only the driver’s side airbag inflators are manufactured by Takata and use phase-stabilised ammonium nitrate propellant without a desiccant.

No, Holden has never fitted Takata 'alpha' airbag inflators in our portfolio of vehicles.

The Australian Government has issued a compulsory recall for all vehicles with frontal Takata airbag inflators that use phase-stabilised ammonium nitrate propellant without a desiccant.

Holden, Saab and Opel vehicles contain a range of airbags supplied by several different suppliers. Design specifications mean the Takata airbags affected by the compulsory recall were used for driver side airbags only. Other suppliers were used for other airbags inside Holden, Saab and Opel vehicles.

In accordance with the requirements of the Recall Notice GM Holden has prioritized the replacement of Affected Takata Airbag Inflators by reference to:
(1) the geographical location of vehicles, with first priority given to vehicles currently registered in areas of high heat; and humidity.
(2) the age of Vehicles, with first priority given to older Vehicles, and particularly those that are older than 6 years.

GM Holden is working closely with its supplier to design and develop replacement driver airbags for the AH Astra and HSV Astra VXR.
Development activities have taken longer than initially planned and this has resulted in delays to recall launch dates for these models.

Holden will contact affected owners once their airbag becomes available.

In the meantime, please ensure we have your correct contact information by entering your details here:
www.holden.com.au/forms/change-of-address-or-ownership.

Holden will be conducting a progressive series of recalls and Holden will be in touch directly with customers when their airbag is ready to be replaced.

When we have parts ready, we'll contact you to arrange a suitable time for your local dealership to replace your airbag. It will be a progressive recall, so once your airbag is ready, we’ll be in touch.

Holden will send letters to individual customers when their airbag is ready to be replaced.

Please ensure we have your up-to-date contact details by visiting www.holden.com.au/forms/change-of-address-or-ownership.

We won't be able to replace your airbag until we have parts available. As soon as your parts are available, we will contact you directly to arrange a time for you to visit your local dealership to have your airbag replaced.

GM and Holden expect that the inflators fitted to impacted vehicles will continue to perform as designed until a replacement airbag can be fitted.

Holden will ensure all GM vehicles (Holden, Opel & Saab) fitted with defective Takata Driver's airbags have replacement parts fitted. This includes second-hand vehicles. Please ensure we have your up-to-date contact details by visiting www.holden.com.au/forms/change-of-address-or-ownership

When we have parts ready, we'll contact you to arrange a suitable time for your local dealership to replace your airbag.

Vehicles under active recall cannot be sold until the driver airbag is replaced by a Holden Dealer. Please call Holden Customer Care on 1800 632 826 as we have options available that may help you, such as mobile repair.

The most up-to-date information will be displayed on this webpage, which will be updated as new information on future recalls becomes available.

If you have further questions, please call Holden Customer Care on 1800 632 826. If you are deaf or have a hearing or speech impairment, for assistance making a free-of-charge relay call to Holden Customer Care, please contact the National Relay Service on 1800 555 660 or visit www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service.

We will contact our customers directly when we have more information to share and to organise a suitable time to have your replacement airbag fitted.

You may also report concerns to the ACCC by visiting www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry.

You can update your contact details at www.holden.com.au/forms/change-of-address-or-ownership.

If you have further questions, please call Holden Customer Care on 1800 632 826. If you are deaf or have a hearing or speech impairment, for assistance making a free-of-charge relay call to Holden Customer Care, please contact the National Relay Service on 1800 555 660 or visit www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service.

Please call Holden Customer Care on 1800 632 826 as we have options that may be able to help you, such as mobile repair or towing at no cost to you.

The vehicle’s importer is responsible for recall action under the Recall Notice, including repairing your vehicle if it is affected. You should contact the vehicle’s importer to discuss if your vehicle is impacted.