Reality is, accidents can happen and if you’re unfortunate enough to have one we’re here to help get you back on the road.
If you do have an accident, we recommend that you …
1. Stay calm, switch off the ignition and turn your hazard lights on.
2. Get to a safe place and dial 000 to notify emergency services if necessary. This means is someone is injured, traffic is being obstructed, the other driver refuses to co-operate, or a driver is under the influence. Make sure you follow first aid measures until help arrives if someone is injured.
3. Get as much information as you can about the accident using the forms in this guide to help you.
4. If required, contact Holden Roadside Assistance on 1800 817 100 or your nominated roadside assistance provider –they may be able to offer additional advice.
To help you glide through the repair process ask the other party if you can take photos of their licence, vehicle and accident scene.
For additional support you can contact Holden Roadside Assistance on 1800 817 100
Your Holden is the result of the best design and engineering practices to ensure that it performs at a very high standard in the event of a collision.
Only new Genuine Holden Parts fitted using current GM Holden repair procedures will bring your Holden back to its pre accident condition, maintain its structural integrity and ensure occupants’ safety is not compromised.
Holden Genuine Parts
We are serious about your safety and your right to have new Genuine Holden Parts fitted to your vehicle. Only Genuine Holden Parts are designed, validated and engineered by General Motors or its associated entities and are warranted by GM Holden, giving you peace of mind. Keeping your Holden genuine will also help maximise the resale value of your vehicle.
*Visit holden.com.au or speak to your Holden Service Outlet for details on Holden’s warranties.
The anxiety & uncertainty that being involved in an accident brings can be lightened by having your Holden repaired by a GM Certified Collision Repairer.
By Choosing a GM Certified Collision Repairer you can rest assured that you will be dealing with a Repairer that not only meets the highest levels of training and expertise, but will also help you through the entire process from making a claim right down to getting you back on the road.
A key part of being a GM Certified Collision Repairer is a commitment to completing safe & proper repairs.
This means that your Holden will be repaired using:
The GM Certified Repairer will also conduct a full electronic system check after repairs using the same diagnostic equipment & processes exclusive to Holden Service Outlets. This will give you piece of mind that your Holden has had a safe & proper repair ensuring that it will operate as it was designed & continue to be as safe as it was before it was damaged.
It’s an exclusive privilege to be a GM Certified Collision Repairer and one that isn’t handed out to just anyone.
To contact your nearest GM Certified Repairer call 1800 286 733 or click here to see the list of GM Certified Collision Repairers.
Genuine Holden Parts are designed, validated and engineered by General Motors or its associated entities and are warranted by GM Holden, giving you peace of mind. Keeping your Holden genuine will also help maximise the resale value of your vehicle.
By definition “Genuine Holden Parts are parts that are designed, validated and engineered by General Motors or its associated entities. These are sourced through the GM Holden authorised supply chain and warranted by GM Holden.” Using Genuine Holden Parts your Holden can be returned to its pre accident condition.
Unlike Genuine Holden Parts, copy or counterfeit parts are vehicle parts or panels that have not been rigorously tested by Holden engineers to ensure your vehicle's safety and durability. Copy parts may affect your vehicle's warranty and compromise the safety and design of your Holden.
‘Recycled’ or Second Hand Parts
These parts are sourced from vehicles that have been badly damaged or even written off and may contain hidden damage. These parts may not return your vehicle to a pre-accident condition and may decrease the safety, quality, and value of your vehicle.
GM is serious about Safe & Proper repairs to it’s Customer’s vehicles. Click below to see the current GM Position Statements around parts & methods used in repairs
It's important to understand your insurance policy thoroughly so you don’t get stung by the fine print. Some policies mean the insurer is able to repair your Holden as cheaply as possible which may mean using copy or recycled parts, therefore compromising the safety of you and your passengers. If you're not sure, ask your insurance company whether your policy allows only new Genuine Holden Parts to be fitted to your vehicle for the vehicle’s lifetime.
Questions to ask your insurer
If you are unfortunately involved in an accident, then here is a checklist of the basic details you will need.
Firstly though you should make sure that no one is injured and you and your vehicle are in a clear & safe position.
SECTION A – Your Details
SECTION B – Other Drivers’ Details
SECTION C – Accident Details
SECTION D – Additional Information
Add details of police, other vehicles, conversations or draw a sketch
GM Australia & New Zealand Parts Position Statements