Support & user guides

Bluetooth® technology will enable the user to link a compatible phone or device to the vehicle for hands free operation. Your Bluetooth® capable phone or device must be inside the vehicle for it to connect to the vehicle system. Select your phone manufacturer from the selection below to check compatibility.

Audio and Visual - Step by Step Instructions

Step 1
Connect your iPod® or USB drive to the port located in the centre console storage bin with a USB cable.
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Step 2
Press the SRC/PAUSE button on the right hand side of the infotainment system in the centre console to select USB or iPod®. Alternatively, press the MODE button on the steering wheel controls to select the audio source.
Step 3
Use the fast forward or reverse (TUNE) buttons on the infotainment system to skip between tracks or press the relevant function button below the audio display screen to repeat (RPT), play intro scans (INT) or randomly select tracks (RDM).
Step 4
To navigate through iPod® categories such as Songs, Artists, Albums etc, press the MENU/SOUND button on the infotainment system. Then use the SEEK buttons on the infotainment system to choose your category and press the function button below ENT on the audio display screen to make your selection.
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Step 1
Activate Bluetooth® settings on your compatible mobile device and select the option that makes the handset “discoverable”.
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Step 2
Press the Bluetooth® symbol button on the infotainment system and then press the function button below PAIRING on the audio display screen. Waiting For Paring will be displayed on the audio display screen.
Step 3
Search for and select CAR AUDIO on your compatible Bluetooth® device.
Step 4
When prompted enter the Pairing Key shown on the audio display screen into your device. Once the process is complete, Connected will be shown on the audio display screen.
 
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Step 1
Ensure your phone or compatible Bluetooth® device is paired and connected to the infotainment system.
Captiva7_audiofeature
Step 2
Start the music playing on your mobile device then press the function button below AUDIO PLAY on the audio display screen. You can use the function buttons denoted by the various arrows to play, pause and move to the next or previous tracks.
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Step 1
Plug a single pin 3.5mm cable into the headphone outlet of your portable music device and connect it to the AUX input located on the bottom right hand side of the infotainment system.
Captiva7_audiofeature
Step 2
Press the SRC/PAUSE button on the right hand side of the infotainment system in the centre console to select AUX. Alternatively, press the MODE button on the steering wheel controls to select the audio source.
Step 3
Start the music playback on the device. You are able to control the volume of your music device through the infotainment system but all other functions need to be controlled through the music device.
 
 

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Audio and Visual - FAQs

The CD player is able to play most audio CDs, CD-R, MP3 and WMA formats.
The infotainment system supports iPod® devices, MP3 players that can be plugged in via the USB port and USB Drives (Thumb Drives).
The file system for USB drives should be FAT32. File formats supported by the system include .mp3 and .wma name extensions.
The CD player is able to play most audio CDs, CD-R, MP3 and WMA formats.
The Captiva’s infotainment system can recognize one phone. Adding a new phone deletes the previous phone (if one was previously paired).
It depends on the device you're using. Some rely on the media player being switched on again before they will resume streaming. If Bluetooth® streaming does not resume, start playing the music on the device again.

Phone - Step by Step Instructions

Step 1
To ensure you make the most of your smartphone’s connection with the Holden MyLink system, there are a number of things you can do to keep you fully connected on the road.
 
First up, always ensure you are running the latest operating system for your phone and all your favourite apps are updated.
 
Step 2
Keep the apps on your phone updated.
 
When using apps, such as Pandora, ensure 'conserve battery' or 'screen timeout' checkboxes are disabled in the app's settings menu, this will provide a more seamless app experience.
 
Step 3
To connect either an Android or Apple phone, make sure you use the manufacturer’s genuine USB cable for the best functionality.
 
Android users may find it helpful to unpair and repair the device.
 
Step 4
Ensure you fully power off and restart your phone at least once a week. Smartphones need to be refreshed on a regular basis to purge and clean up their memory and also correct various other glitches that can affect their performance.
 
Step 5
If you have any problems with your phone connection, you might find that disconnecting the USB cable and unpairing the Bluetooth connection will help. Once you have disconnected everything, also try turning the phone off then on again before you reconnect and pair it with the MyLink system to give it a full refresh.
 

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Step 1
Activate Bluetooth® settings on your compatible mobile device and select the option that makes the handset “discoverable”.
Captiva7_phonefeature
Step 2
Press the Bluetooth® symbol button on the infotainment system and then press the function button below PAIRING on the audio display screen. Waiting For Paring will be displayed on the audio display screen.
Step 3
Search for and select CAR AUDIO on your compatible Bluetooth® device.
Step 4
When prompted enter the Pairing Key shown on the audio display screen into your device. Once the process is complete, Connected will be shown on the audio display screen.
 
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Step 1
Only the last number called on your phone can be dialled using the infotainment system.
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Step 2
To dial the last number called, press the function button below CALL on the audio display screen, then press the function button below LAST CALL on the audio display screen. Dialling and then Connected will be displayed on the screen.
Step 3
To end the call, press the function button below HANG UP on the audio display screen.
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Step 1
When someone calls you on your mobile phone and it is connected to the infotainment system, all audio transmission will stop, you will hear a ringing tone and Incoming Call will be displayed on the audio display screen for 3 seconds.
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Step 2
The number of the person calling will then be displayed. To accept the call, press the function button below ANSWER on the audio display screen.
Step 3
To decline an incoming call, press the function button below DECLINE on the audio display screen.
 
Step 4
Alternatively to accept or decline the call, press the ANSWER or HANG UP buttons on the steering wheel controls.
 
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Phone - FAQs

There can be a number of factors that may influence the performance of your infotainment system when your phone and the myLink system are connected. We recommend you watch our 'Top Tips for Phone Connectivity' video tutorial located under the 'Phone' tab of this page to ensure you're getting the best connection between your device and the system as possible.
Check your mobile device operator’s manual for information on how to switch on “discoverable mode”. Repeat the steps in the tutorial.
The Captiva’s infotainment system can pair one phone. Adding a new phone deletes the previous phone (if one was previously paired).
If your phone fails to pair successfully with the system, turn your phone off. After a few seconds, turn it on and restart the pairing process.
If you have previously paired your phone with the system and it does not automatically Connect, press the Bluetooth® symbol button on the infotainment system and activate the CAR AUDIO connection on your device.

Vehicle Operating - Step by Step Instructions

Step 1
To unlock the doors, tailgate and fuel filler door, you only need to have the remote control electronic key on your person outside the car and be within about 1.5 metres of the door or tailgate.
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Step 2
To unlock the door, simply press the button on the door handle and pull the handle to open the door. To unlock the tailgate*, press the button under the tailgate moulding above the number plate. You can also unlock the doors and tailgate using the button on the remote control.
 
*When unlocking via the tailgate release button – all locks are activated (unlocked). If you unlock via this button – you must ‘re-lock’ the vehicle with either the remote key ‘Lock’ button or by opening and closing a side door.
 
Step 3
To lock the car, ensure all doors are closed and the remote control electronic key is outside of the vehicle then the doors, tailgate and fuel filler door will automatically lock after about 10 seconds. You can also lock all the doors and tailgate using the button on the remote control.
 
You can configure the key to change the automatic locking function to turn it on or off by accessing the settings through the car’s Driver Information Centre. First ensure the ignition control knob is turned to ON.
 
Step 4
Then press the button located at the lower left of the speedo to bring up the ODO reading. Then press and hold the button to bring up the personalisation menu and select Keyless Locking Change. Briefly press the button to change the mode then press and hold the button to confirm your selection.
 

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Step 1
To start the engine, the key must be inside the vehicle.
 
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Step 2
Make sure the transmission shift lever is in Park (P) or Neutral (N) and depress the brake pedal. Then turn the ignition control knob on the right hand side of the steering column to start the car.
Step 3
The ignition control knob has four positions – Lock/Off, Accessories, On and Start. To stop the engine when the vehicle is stationary, turn the ignition control knob back to the Lock/off position.
 
Step 4
To use the accessory power mode, simply turn to the ignition control knob to the second Accessory position to release the steering wheel lock and allow some electrical functions.
 

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Step 1
If the battery of the electronic key is weak or the remote control malfunctions, you can use the mechanical key to unlock the car using the driver’s door only. Press the button on the remote control to release the mechanical key.
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Step 2
Place the key into the lock in the driver’s side door handle, turn it clockwise and return to the vertical position to unlock all the doors. Once inside the car, the instrument cluster will display “No FOB Detected” and the ignition control knob will not turn until the key fob is placed in the recess in the centre console storage bin.
 
Step 3
To start the engine, open the centre console storage bin, lift the mat and place the remote control in the recess in the bottom of the storage bin with the Holden logo facing upwards. Make sure the transmission shift lever is in Park (P) or Neutral (N) and depress the brake pedal. Then turn the ignition control knob on the right hand side of the steering column to start the car.
 
Step 4
To stop the engine when the vehicle is stationary, turn the ignition control knob back to the Lock/off position.
 
Step 5
To lock the car when leaving, close all doors and once outside the car, place the key into the lock in the driver’s side door handle. Turn it anti-clockwise and return to the vertical position to lock all the doors.

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Step 1
You car is fitted with an diesel particle filter (DPF) to help reduce emissions of soot particles. Over time the soot builds up in the filter and needs to be burned off and cleaned through a process called Automatic Regeneration.
Step 2
This cleaning process is fully automatic and is controlled by the car’s computer so most of the time you won’t know it is happening. However under certain driving conditions such as short, stop start journeys, or if the engine is turned off during the process, Automatic Regeneration may not be able to be completed. In this case, the orange DPF indicator lamp in the instrument cluster will come on or flash.
 
Step 3
If the DPF lamp is on or flashing, you should continue to drive at speeds above 50km/h, keeping the engine speed above 2000rpm, until the light goes out. This can take up to 25 minutes.
 
Step 4
If your speed drops below 50km/h, the Automatic Regeneration process will pause and automatically start again once the speed increases but it is important not to stop the car or switch off the ignition as this will prevent the Automatic Regeneration process from being completed.
 
Step 5
For information on the operation of the Diesel Particle Filter (Exhaust Filter), visit www.holden.com.au/ownership-and-servicing/faq or check your Owner’s Handbook.
 

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Vehicle Operating - FAQs

Sensor Key technology is a keyless entry and start system that allows you to unlock and lock the car and start and stop the engine without having to physically use the remote control electronic key. You only need to have the key on your person and be within about 1.5 metres of the vehicle.
With the key in your bag or pocket, unlock the car by pressing the button on the door handle and pull the handle to open the door.
Once the key is outside the vehicle and all doors are closed, the system will automatically lock the car after about 10 seconds. You can turn this feature on or off. Refer to the tutorials or your owners manual for instructions.
No. The remote control electronic key is configured to unlock all doors, tailgate and fuel filler door whether you use the button on the remote or the button on the driver’s side door handle.
The Sensor Key system has a manual override if the battery is weak or the remote key is not working. Press the button on the key fob to release the mechanical key and place it into the lock on the driver’s side door handle to unlock the car.
Place the remote control electronic key in the recess under the mat in the bottom of the centre console storage bin with the Holden logo facing upwards. Depress the brake pedal and turn the ignition control knob to start the engine.
No, if the remote control electronic key is left inside when exiting the vehicle, the car will not lock automatically and a horn warning will sound.

Bluetooth® Wireless Technology:

Bluetooth® Compatibility...

Model Software Call Handling Enhanced Voice Control Phonebook Access Audio Streaming SMS Text Messaging
  • Compatible - The tested phone and software version is compatible with the Bluetooth® function listed.
  • Partially Compatible - The tested phone and software version may only partially function with the Bluetooth® function listed.
  • Not Compatible - The tested phone and software version is not compatible with the Bluetooth® function listed.
  • Text Message - Feature available with Apple CarPlay® and Android® Auto.
iPod, iPhone and Apple CarPlay are registered trademark of Apple Inc. Android is a registered trademark of Google Inc.

Important Information

The smartphones listed have been tested for compatibility with vehicles fitted with Holden Mylink by a third party under controlled conditions. Performance of your smartphone in Holden vehicles may vary in the future based on smartphone software versions and network coverage, therefore this information should be used as a guide only. If your smartphone supports Bluetooth® but is not listed on the website, this simply means it has not been tested for compatibility. However, there is a possibility that some of the Bluetooth® features may still work, but neither partial nor full functionality can be assured.

For these reasons please consult your local Holden Dealership or call Holden Customer Care on 1800 GM Holden (1800 46 465 336) if you require further information. Please note that smartphones are warranted by their manufacturer, not Holden.

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