Holden Assist - Privacy Policy

Our Privacy Policy

Holden Assist Privacy Policy is to handle all personal information in accordance with the Privacy Act and relevant codes of practice in place in Australia.

We will communicate openly with you about what personal information about you we collect and hold, and how it is used and disclosed.

The main features of the Policy are covered in this document, a copy of which is available on request from your Holden Dealer or by contacting Holden's Customer Assistance Service.

Training for employees and service providers involved in Holden Assist services will include awareness of privacy issues and in particular, Holden Assist's Privacy Policy.

Holden Assist Privacy Policy will be reviewed regularly and compliance with the Policy will be monitored.

Your Privacy Is Important To Us

Holden recognises that in the course of providing Holden Assist Services, we will collect and hold personal information about you, your vehicle and your use of the Holden Assist Services. Holden is committed to handling your information in accordance with National Privacy Principles.

What Information Does Holden Collect?

Some information collected about you by Holden will be transferred to Intelematics Australia who is contracted by Holden to provide the day to day Holden Assist Services.

Holden Assist collects:

• Your Name
• Your Address
• Your Password
• Your Vehicle's vehicle identification number, colour, features, make & model, place registered, registration date, registration number, engine size and transmission type
• Your Contact Telephone Numbers
• Your use of the Holden Assist Services
• The location of the Vehicle when your Holden Assist Hardware is activated
• Change of address and telephone contacts information
• Any other information You may voluntarily provide to us
• Subscription Date
• Subscription Status
• Details of Your Holden Assist Hardware serial number and componentry
• Place of Purchase and previous owner (if applicable)

How the Services are Provided

When your Holden Assist Hardware is activated (either by your pressing one of the buttons or in response to a low battery, battery removal or attempted unauthorised entry alert or accident) it sends a signal, and in some cases makes voice contact over a mobile telephone link to the Holden Assist Service Centre.

The Holden Assist Service Centre system recognises the calling line from your vehicle and presents your subscriber details from the Holden Assist database to the service consultant who will handle the contact from your vehicle. The service consultant will follow the Holden Assist processes. This will usually involve verifying the identity of the caller with the use of the password that has been agreed with you. Calls to the Holden Assist Service Centre are recorded for quality control and as a record. Calling number display (unless you have blocked it) and call recording will also apply to telephone calls you make to the Holden Assist Service Centre from any other telephone.

Holden Assist, through the service consultant, can deal with an incident and, where necessary, remotely activate a feature of the Holden Assist Services - such as remotely unlocking the vehicle's doors or despatching roadside assistance. Should events require it, information and, if applicable, the call from the Holden Assist Hardware are transferred by the service consultant to the National Emergency Response Centre ("NERC")*. This service is provided by Intergraph Public Safety. NERC operators can, if required, pass the details and your call on to a relevant police contact, and then if requested by the police, act on police instructions û for instance, to activate the remote immobilisation feature.

Use of the Holden Assist button will put the vehicle occupant through directly to NERC where operators can, if required, connect them to the relevant police contact (but not to Fire or Ambulance). At the conclusion of the contact, NERC will inform Holden Assist that they managed a request for assistance from a particular Holden Assist subscriber. In this case, no information detailing the specific nature of the service from NERC will be collected or held by Holden Assist.

Some types of services (eg. the roadside assistance alert or attempted unauthorised entry alert) automatically transmit the vehicle's location to the Holden Assist Service Centre. The location of the vehicle is determined by a global positioning system and is generally accurate to within less than ten (10) metres. In some other circumstances, for example on police request, the movement of the vehicle may be monitored. This can only take place after an incident has been triggered either by the vehicle occupant or by the unauthorised entry alert or by the battery removal alert In no other circumstance will Holden Assist locate or monitor the vehicle for another person without the subscriber's knowledge or consent or a court order.

The operations of the Holden Assist services are limited by the global systems for mobiles network ("GSM") availability at the time of the subscriber call or triggered event.

Marketing and Services

Holden may send you details of products or services other than Holden Assist related materials that may be of interest to you unless you have indicated that you do not wish to receive such marketing offers.

If you opt not to receive marketing offers you will still receive updates on the Holden Assist Services and any additional Holden Assist services offered in the future.

Security

Holden is committed to the protection your information from unauthorised use or disclosure. Holden will monitor the processes and procedures it uses to keep your information confidential to maintain their effectiveness. To ensure your information security it is important that you and any other drivers you authorise to use the vehicle and the Holden Assist Services keep your password confidential.

Information Quality

We take proper precautions to ensure that information about you is accurate, up-to-date and complete. Please assist us by letting us know promptly about any changes to your information or any errors that may appear in your information. On receiving advice from you, we will promptly update your information.

Access To Information

In most cases, you are entitled to see the information Holden holds about you in connection with the Holden Assist services. To do this, please contact Holden's Customer Assistance Centre on 1800 033 349 during business hours or email us at customerassistance.holden@gm.com. If we do not grant you access to your personal information we will tell you why.

Complaints

If you have any reason to think your privacy has been breached in any way in the operation of the Holden Assist Services, we will investigate your complaint. If your complaint is justified we will take steps to remedy the problems and ensure that similar problems do not recur. If you are not satisfied with our investigation and findings, you have the right to complain to the Privacy Commissioner. To contact us regarding a complaint please call Holden Assist's Customer Assistance Support on 1800 033 349 or email us at customerassistance.holden@gm.com.

Monitoring

We will keep our compliance with our Privacy Policy under review.

* NERC is a Trade Mark of Intelematics Australia Pty Ltd and is used with their permission.