Conditions of Supply
Holden Roadside Assistance is provided based on the following conditions:
Service Costs: Roadside Assistance covers all eligible Holden vehicles at the roadside, as described in the Service Features , except parts not covered under warranty and additional equipment or arrangements requested as per these conditions of supply.
Trafficable Roads: Service can only be provided to vehicles on a constructed road/driveway that is legally trafficable by a conventional two wheel drive vehicle and/or towing recovery vehicle.
Service Limitations: Roadside Assistance services will be refused where, under initial inspection, it can be reasonably determined that the vehicle has undergone major body modifications or has been participating in any form of motor sport, the driver has been engaged in unlawful activity or driving under the influence of alcohol or drugs, or where there is a perceived safety risk in supplying any of the services.
Bogged Vehicles: Roadside Assistance will be provided if your vehicle becomes stranded on a trafficable road and where no special equipment is required (e.g. power winches or extended cables).
Vehicle Rescue: If your vehicle has become disabled off a legally trafficable road such as a beach, field or creek bed, Roadside Assistance will attempt vehicle rescue; however, this will be at the driver's expense.
Remote Areas: In remote areas you may experience delays in obtaining Roadside Assistance owing to your location, the availability of the Service Provider and accessibility. Remote areas are defined as areas within Australia that are sparsely populated and where normal Auto Club services are not readily available.
Attempted Repairs: Should you request Roadside Assistance the Service Provider will examine the vehicle upon arrival. If it is found that a third party has attempted repairs causing further problems and the Service Provider considers the vehicle cannot be started or driven without risk of further damage, service may be refused. In these circumstances the driver will be responsible for any towing costs incurred.
Collision/Accident: If your vehicle is damaged as a result of a collision or impact with any object, whether caused by mechanical failure or for any other reason or incident (including fire), towing assistance can be arranged at the driver's expense.
Home Assistance: Roadside Assistance will be provided at the home address in the same way as at roadside. However, during times of peak demand, 'at roadside' calls will be given priority over that of 'at home' calls for assistance.
Unattended Vehicles: The driver, or a representative, must wait with the vehicle until the Service Provider arrives. Unattended vehicles will not be serviced under any circumstances. Where the driver has elected an authorised representative, the representative must hold a current driver's licence in case the vehicle is required to be moved. Where the vehicle is found to be unattended, any subsequent calls for assistance will be at the driver's expense.
Special Equipment: Should special equipment be necessary to deliver effective service and/or where the Service Provider is required to make arrangements for the supply of any special equipment, the additional cost will be the driver's responsibility.
Natural Disasters / Industrial Disputes: If a natural disaster or an industrial dispute places extraordinary demands on service resources, Holden Roadside Assistance may alter and/or offer alternative assistance. If a disabled vehicle cannot be reached owing to events such as floods or bushfires etc, Holden Roadside Assistance will endeavour to provide whatever assistance is practicable under the circumstances.
Damage during Service: If you believe your vehicle has been damaged as a result of a Roadside Assistance service, you should contact a Holden Customer Service Operator on 1800 033 349. The vehicle in question must be inspected by a person authorised by Holden and agreement gained prior to any further repairs being undertaken.
Towing: If unable to mobilise your vehicle from the breakdown site, then towing will be supplied where the following applies:
Metropolitan Areas: In the metropolitan area your vehicle will be towed to the nearest Holden Dealer or up to a distance of 20 kilometres, should you choose an alternate towing destination. Any additional towing will be charged to the driver. Should the breakdown occur out of Holden Dealer business hours, your vehicle will be stored and delivered to the nearest Holden Dealer on the next available working day.
Country Areas: In country areas, your vehicle will be towed to the nearest Holden Dealer or the Roadside Service Provider's facility, whichever is nearer. If your vehicle cannot be mobilised at the Service Provider's facility, your vehicle will be transported to the nearest Holden Dealer as soon as is practicable.
Caravans and/or any form of registered trailer will be transported to the same destination as your vehicle if it becomes disabled.
Towing Limitations: Towing will only be provided if the vehicle can be transported within the legal weight and physical dimension limitations of the Service Provider's standard network equipment. For vehicles exceeding these limitations and/or where specialist towing equipment is required, towing will be arranged at the driver's expense.
Metropolitan Taxi Service: Where Roadside Assistance offers a taxi journey to the driver as a result of the vehicle being unable to be driven due to a mechanical breakdown, a one way journey will be provided from the incident site up to the value of $55*.
Any additional fares and/or subsequent taxi trips will be at the expense of the driver.
Tyre/Wheel Changing: Holden Roadside Assistance will help you replace a damaged tyre/ wheel with your vehicle's spare. Where the spare is not serviceable, roadworthy or compatible, a tow to the nearest facility that is able to supply and/or repair the tyre/wheel will be provided at the driver's expense.
Flat Battery: If you are unable to start your vehicle because of a flat battery, the Service Provider will attempt to jump-start your vehicle. If the vehicles original battery is found to be faulty and is still covered by the 12 month battery warranty, a replacement battery will be arranged and installed. If your battery is out of warranty a replacement battery can be arranged and installed at your expense.
Cargo: Holden or its Service Provider will accept no responsibility for the security and/or any loss associated with a disabled vehicle's cargo which may result from providing Roadside Assistance and/or towing.
Neglect and/or Abuse: Holden or its Service Provider will not be responsible for additional or increased costs and expenses owing as a result of vehicle abuse or neglect by the owner/driver. Repeated incidents by an owner/driver of a similar nature where it can be reasonably determined that the frequency and/or type of incident is a direct result of owner/driver negligence will result in a suspension of Roadside Assistance services.
Ultra Roadside Assistance Upgrade: The upgrade covers the vehicle for the period of the balance of any existing Roadside Assistance coverage. The additional benefits of Ultra Roadside Assistance are available 72 hours after joining. Benefits are not available in respect of mechanical failure or breakdown which occurs prior to joining.
Medical Repatriation for Standard and Ultra Customers: Subject to the consent of the treating doctor, and where an accepting medical facility closer to the patient's home is available.
Medical Repatriation for Ultra Customers: Up to $5,500* during each individual year. These per annum values do not accumulate.
Car Rental for Ultra Customers: Subject to driver qualification and allowances. The maximum value of $110* per day does not include stamp duty, insurance, vehicle relocation and/or petrol costs.
Accommodation for Ultra Customers: When an accident has occurred out of business hours and access to alternative service, e.g. car rental, is not available, overnight accommodation will be provided subject to availability. Where your vehicle can be locally repaired within a mutually agreed period, Ultra Roadside Assistance will provide accommodation for up to three nights to a maximum value of $132* per night.
Sale of Vehicle: Holden Roadside Assistance stays with the vehicle, so if you sell your vehicle during its coverage, it is still eligible for the balance of the Holden Roadside Assistance. The new owner simply registers for the service by using the change of ownership form supplied in the owner's handbook or Roadside Assistance booklet.
General Customer Comments: Please direct any comments or concerns regarding the Roadside Assistance program and/or the service/s provided, to a Holden Customer Service Operator on 1800 033 349.
For information on Holden's privacy policy click here or call Holden Customer Assistance on 1800 033 349.
Note: Holden reserves the right to change the Service Provider's conditions and supply procedures at any time, without notice.
*Prices quoted are inclusive of GST
