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Owners Info

Holden IQ FAQ

Audio
Why does the audio volume change sporadically when I'm using Navigation?

When listening to Navigation voice guidance, you may have adjusted the volume for this using the VOLUME dial (quicker than going through the NAV/Config screen menu). When the voice guidance ends, the audio source volume takes priority and may need re-adjusting.

Why did my personal audio settings stay the same when I used a different priority key?

If the second key is present within a minute of the first key being used the second key's priority settings will not be available.

Auxiliary Jack
Will my device charge while plugged in via a stereo auxiliary jack?

No. However if your device supports charging via USB, we recommend using the USB port. Alternatively, use the auxiliary power socket in the centre armrest console.

Bluetooth® Music
After turning the ignition off, why doesn't Bluetooth® streaming automatically resume when I turn it on again?

It depends on the device you're using. Some rely on the media player being switched on again before they will resume streaming. A display on the Holden-iQ touch-screen will advise users whether their device needs to be switched to media player to continue streaming once the ignition is turned back on.

When cycling through media with a Bluetooth® streaming compatible device paired to the Holden-iQ system, I sometimes have to hit the play button after pressing the Bluetooth® tab. Why?

Some devices rely on the media player being switched on using device controls before they will Bluetooth® stream. If this is the case with yours, an advisory message "Start media player from phone" will display on the Holden-iQ touch-screen.

Bluetooth® Phone
What does the call transfer function do?

It lets you transfer a call to your phone handset to allow privacy - and the function can be used when you or a passenger exit the vehicle during a call.

How do I find out if my phone/media device is compatible with the Holden-iQ system?

Check out www.holden.com.au/ownersinfo.

Will incoming/outgoing caller ID appear on the Holden-iQ touch-screen?

It depends on the device you're using. Refer to the Bluetooth® compatibility list on holden.com.au (Owners Info section) to see if the device supports this feature.

How do I answer an incoming call while Navigation is in operation?

Pressing the Phone button on the steering wheel is the quickest way to answer a call. You may also answer an incoming call by pressing the Phone button (flanking touch-screen) and then touching the green phone icon on the screen.

When I receive a call from a number listed in my phone book, why doesn't the contact name show up on the Holden-iQ touch-screen?

It depends on your device. Refer to Bluetooth® and Device compatibility list on holden.com.au (Owners Info section). Not all phones support this feature.

I want to make an international phone call. Where is the "+" symbol in the phone menu?

You need to touch and hold the "0" phone button key until it changes to a "+" character.

Can I play music on my Bluetooth® phone and answer a call at the same time while synchronised to Holden-iQ?

Yes. If your phone is paired wirelessly via Bluetooth®, music will mute while you're on the phone.

The operating system on my Bluetooth® phone has been hacked. Why doesn't it synchronise with Holden-iQ as well as a strictly manufacturer-specification phone?

The use of unauthorised software on mobile phones is not recommended. There is no guarantee that your device will operate according to specification.

Why didn't my Bluetooth® phone re-pair to the Holden-iQ system when I returned to the vehicle and re-started the ignition? (It was paired before I turned the ignition off.)

This is a device-dependent issue. You need to accept an auto-connection on your phone to ensure that it authorises the Holden-iQ system. Refer to Bluetooth® compatibility list on holden.com.au (Owners Info section).

My phone is paired to my Holden-iQ system and the SIM card is inserted. Why does "No service available" display on the screen and why can't I access my address book?

This message will appear when you have lost the phone signal in your current location. Phone pad buttons are also locked out when this happens.

When I plugged in my mobile phone via USB for charging, the status bar said "USB Error". The phone charged OK and when I went to another screen, the error message disappeared. What was that about?

It depends on the device you're using. Some rely on the media player being switched on again before they will resume streaming. A display on the Holden-iQ touch-screen will advise users whether their device needs to be switched to media player to continue streaming once the ignition is turned back on.

When Bluetooth® streaming, why can't I control my iPhone® using the steering wheel controls?

This control function is not supported by the iPhone® when Bluetooth® Streaming.

When I'm listening to the radio, why don't I hear SMS tone alerts?

You will only hear an SMS alert tone when your device is in Bluetooth® audio streaming mode or connected via USB.

If I add a new contact on my mobile phone while connected via Bluetooth®, will my contact list update on Holden-iQ?

Yes, the contact list is read directly from the phone. Touching the Refresh button should allow the update to be reflected on the Holden-iQ touch-screen.

Why does my phone perform erratically and cannot be paired to the Holden-iQ?

This is device-dependent. Refer to Bluetooth® compatibility list on holden.com.au (Owners Info section). Some devices require a phone reset to regain full operation. Please see your phone owners manual on how to reset your specific device.

If my mobile phone loses reception, will this affect my Bluetooth® connections - like music streaming and phonebook synchronisation?

It will impact phone features like phonebook syncronisation, but it will not impact Bluetooth® audio streaming.

Why does the address book mismatch first names and surnames?

It has to do with the device you're using. Some phones use a unique Bluetooth format.

CD Storage
I am trying to rename a stored CD. Why can't I type in any more characters?

This is because you have exceeded the available limit, which is 18 characters.

Can I play a CD while ripping it onto the internal flash drive?

No. You can't play the CD until it is ripped, but you can play other stored CDs during the process and you can listen to all other audio sources.

DVD
Can I watch a DVD on the Holden-iQ touch-screen while driving?

No. Only while the car is stationary. When driving, the front screen is locked out.

iPod® /iPhone®
Why don't touch-screen arrow buttons work when using my iPhone® via Bluetooth® streaming?

This is a device-dependent issue to do with the iPhone®. Refer to Bluetooth® and Device compatibility list on holden.com.au (Owners Info section).

Why can I hear a buzzing noise on my iPhone®/iPod® when connected via the USB port?

You may be using a non-standard cable connection. We recommend the use of authorised USB connections. Recommend also to toggle away from USB/iPod® source before disconnecting device.

Can I play music on my iPhone® and answer a call at the same time while synchronised to Holden-iQ?

Yes. If your iPhone® is paired wirelessly via Bluetooth®, music will mute while you're on the phone.

The first time I tried to pair my (iPhone® 3G) phone, it wasn't detected by the Holden-iQ system. Then it paired successfully when I tried again later. Why?

This is a device-dependent issue and may have happened if there were other phones in the vicinity of the Holden-iQ system. Second attempt recommended.

Why does the order of songs in a playlist and/or an album change when synchronised to Holden-iQ?

It has to do with differences between iPod® models (e.g. some playlists are sorted alphabetically, others are not) - and also with iPod® connections to USB and Bluetooth® streaming. Refer to Bluetooth® and Device compatibility list on holden.com.au (Owners Info section).

When Bluetooth® streaming, why can't I control my iPhone® using the steering wheel controls?

This control function is not supported by the iPhone® when Bluetooth® Streaming.

Why is scrolling through a large song list quite a slow process on my 120Gb iPod®?

Some iPods® respond faster than others during browsing. Earlier generation models in particular (iTouch 1/2G, iPhone 1/2/3G) are quite slow. Response time also seems to be slower if the iPod® contains a high number of songs.

How do I find out if my phone/media device is compatible with the Holden-iQ system?

Check out www.holden.com.au/ownersinfo.

Navigation
Using Navigation route preferences, what does Optimum Route mean?

The Optimum Route preference is calculated based on estimated travel distance and estimated travel time with a balance of 50% driving distance and 50% driving time.

Why does Navigation auto zoom when I am trying to manually zoom onto a location?

Auto zoom is the priority function and will override the manual zoom feature when nearing intersections.

Why did the Traffic Message Channel indicate roadworks on my route when there were none?

Sometimes planned roadworks are logged into Traffic Message Channel data and then postponed without the data being updated. Refer to SUNA traffic website for further information.  www.sunatraffic.com.au

When my vehicle is off-road, where does the direction of travel arrow point?

Because there is no street information when you're off-road, the arrow will point to the road (exit point) closest to your direction of travel.

Why does a re-route request sometimes pop up when operating Navigation?

This happens when the traffic avoidance feature has been set to 'manual'. On 'automatic' (the default setting), Navigation takes you by a quicker, less congested route, where available, without requesting re-route authorisation. To switch the feature on or off: press NAV, touch Nav Config, touch Traffic Management Settings, select either Auto or Manual, touch Back to save settings.

Why does the audio volume change sporadically when I'm using Navigation?

When listening to Navigation voice guidance, you may have adjusted the volume for this using the VOLUME dial (quicker than going through the NAV/Config screen menu). When the voice guidance ends, the audio source volume takes priority and may need re-adjusting.

Where can I get more information about the Traffic Message Channel?

Check out www.sunatraffic.com.au

What does the green/red GPS text on my navigation screen mean?

Green text indicates strong GPS reception. Red screen text indicates limited or no GPS reception, which will not necessarily affect guidance. In many circumstances the Navigation system will continue to guide you along a mapped route, using various vehicle sensors and map data, until good GPS reception is received.

Why does the Navigation re-route into traffic congestion?

If there are no alternatives, based on current traffic conditions, there may be no other option but to route through traffic. For more information on the Traffic Message Channel, go to www.sunatraffic.com.au.

While I was trying to enter a destination address, a speed camera alert appeared and all typed text disappeared. How can I stop this from happening?

All warnings and alerts are high priority events and will overwrite other functions. We recommend entering destinations while stationary.

Why does the appearance of my MAP screen change between dark and bright?

Map appearance is a configurable setting. By default, the system automatically changes the background colour and brightness of the MAP screen depending on the light intensity outside the vehicle. This setting can be changed to manually select "day" or "night" mode in the Navigation Configuration menu. Note: You can also also adjusts the brightness of the radio display manually. This option can be configured via the Radio Configuration menu.

Radio
If I press Autostore, will I lose my saved radio favourites?

No, Autostored stations supplement your saved favourites in a separate "Autostore" list. This feature can be useful when travelling to an area with different radio stations. Autostore can be use to capture the five strongest radio stations in your current location.

When listening to FM radio stations which usually show the station name, song/artist, etc, sometimes the display doesn't appear on the touch-screen. Why?

It has to do with the strength of the radio signal and typically happens as the signal becomes weaker.

USB Port
Why does it take so long to load a music file from my USB?

It depends on how many files are stored and what type they are. Access is quicker if you load music-only files onto your USB drive.

My phone is connected via USB, but not all my song titles (which appear on my phone) show up on the Holden-iQ screen. Why don't they?

Copy-protected files are not transmitted via USB cable from the phone to the Holden-iQ system. This prevents the copying of files to another device.

Does the Holden-iQ system support USB SD-card readers?

The use of these card readers and USB Hubs is not recommended due to high current draw on the vehicle's electrical system.