FAQS

Ownership FAQ

As a Holden owner you are part of HoldenWise, backed by a nationwide network of dealers. HoldenWise is a range of products and services which give you more choices, more benefits, more reasons to drive a Holden.

Holden has one of the largest service networks in the country. Servicing your Holden at an authorised Holden service centre gives you complete confidence, knowing that only Holden dealer technicians have access to regular factory training and equipment.

Holden Genuine Parts are designed and manufactured to strict exacting standards. No compromises are made ensuring parts are of high quality. The durability and reliability of Holden Genuine Parts ensures the part performs as it should, and in turn, so does your Holden. Holden Genuine Parts are easier to fit because they fit right the first time, every time. A 2 year/50,000km warranty covers all Holden Genuine Parts giving you peace of mind. Keeping your Holden Genuine will also help maximise the resale value of your vehicle when it's time to buy a new Holden.

Only Holden Genuine Accessories are designed and manufactured with the vehicle. They're also Comprehensively tested by Holden Engineers in accordance with Holden's own demanding standards and Australian Design Rules (ADRs). You'll receive a generous warranty when fitted by a Holden Dealer to your new vehicle. Finally, Holden Genuine Accessories are sold and supported by the Australia wide Holden Dealer network, so wherever you go, you are covered.

Accessories FAQ

Only Holden Genuine Accessories are designed and manufactured with the vehicle. They're also comprehensively tested by Holden Engineers in accordance with Holden's own demanding standards and Australian Design Rules (ADRs). You'll receive a generous warranty when fitted by a Holden Dealer to your new vehicle. Finally, Holden Genuine Accessories are sold and supported by the Australia wide Holden Dealer network, so wherever you go, you are covered.

Parts FAQ

Your local Holden Dealer is the best place to purchase Holden Genuine Parts. Click here to locate a dealer. 

Holden Genuine Parts are designed and manufactured to strict exacting standards. No compromises are made ensuring parts are of high quality. The durability and reliability of Holden Genuine Parts ensures the part performs as it should, and in turn, so does your Holden. Holden Genuine Parts are easier to fit because they fit right the first time, every time. A 2 year/50,000km warranty covers all Holden Genuine Parts giving you peace of mind. Keeping your Holden Genuine will also help maximise the resale value of your vehicle when it's time to buy a new Holden.

Capped Price Servicing FAQ

No. Service intervals are for a given period of time or distance (9 months or 15,000km, whichever comes first). Even if your vehicle hasn’t driven far enough to cover the nominated distance between service intervals, your vehicle must still be serviced according to the time period shown on the standard service schedule in the Service and Warranty Booklet.
If the distance travelled is low, you should always have your vehicle serviced according to the time intervals. Regular servicing is critical in maintaining the performance and reliability of your Holden.

For full terms and conditions on Capped Price Servicing, click here.

Holden CPS can be claimed within a nominated number of months or kilometer of the due service date. If a service is not performed within the defined service time and kilometer period, that service will lapse. Please note: When a claim period expires the next Capped Price Service period will then be available.
For most owners, the time interval will indicate when the service is required. Each scheduled capped price service can be claimed 90 days either side of the due date.

For full terms and conditions on Capped Price Servicing, click here.

An eligible vehicle's participation in the program will expire upon any of the following occurs:

a) The performance or expiry of all allocated number of standard scheduled services covered under the program;

b) The expiry of 39 months from the original warranty start date;

c) 63, 000Kms being travelled.

For full terms and conditions on Capped Price Servicing, click here.

Holden CPS entitlements cannot be transferred to any other vehicle. However, entitlements can be transferred between subsequent owners of the same vehicle.

For full terms and conditions on Capped Price Servicing, click here.

Service Price Guarantee FAQ

We're so confident we offer great value for money; Holden Dealers will beat any comparable quote for the first six standard scheduled handbook services by 10%*.
To find out more about our Service Price Guarantee Program, click here

Any non-Holden authorised Service Centre located within the same suburb/locality or within a 10Km radius of a Holden Dealer. Quotes from mobile mechanics are not eligible for the Service Price Guarantee program.

Holden approved parts are those sold by Holden which are validated and tested to meet Holden's original specifications. These parts are covered by the manufacturer's warranty. Using Holden approved parts helps to ensure that your vehicle will perform at its best and could potentially optimise resale value.

A standard scheduled handbook service includes all service and maintenance items specified in the Holden Service and Warranty Booklet as developed by Holden Engineers for each vehicle. Please refer to your owner's handbook for further information.

Quotes for additional service or maintenance items beyond the scheduled items listed in your Holden Service Warranty Booklet are not eligible for the Service Price Guarantee Program. Additional items on a service quote can be completed by Holden Dealers but the Service Price Guarantee is not available on these services.

Fleet, government and rental vehicle customers are not eligible for the HoldenWise Service Price Guarantee program.

Insurance FAQ

The Holden Motor Insurance Policy offers customers the benefit of a replacement vehicle within the first three years of first registration if their vehicle is involved in an accident and deemed a write off or stolen and not recovered, it also provides security in the knowledge that they can use a trusted repairer of their choice, peace of mind that genuine parts will maintain vehicle integrity and resale value and the convenience of pay-by-the-month with no extra fees. Some conditions apply, please see the Product Disclosure statement for more information.

The Holden Loan Protection Insurance policy offers protection should you suffer an injury, become ill, lose your job or even die while paying off your vehicle, Holden Loan Protection Insurance will continue to pay your loan repayment obligations* or in some circumstances, your loan may be finalised - sparing your family any additional worry or stress. The Holden Loan Protection Insurance Policy can be tailored to your needs and may include combinations of the provided benefits. Conditions apply please see the Product Disclosure Statement for more information. 

The Holden Motor Equity Policy is designed to pay the shortfall between what your motor vehicle insurer pays (if you suffer a total loss) and the amount still owing on the vehicle. It can even cover some of the following costs that you reasonably and necessarily incur as a result of your total loss claim; any excess paid by you under your comprehensive motor vehicle insurance, any of the following in connection with replacing your vehicle (provided they are not payable under your motor vehicle insurance) vehicle delivery charges, registration charges, comprehensive motor vehicle insurance premium, compulsory third party insurance, stamp duty, up to 10 days car hire up to a maximum of $70 per day (but only if the car hire had been arranged by or approved by us). Conditions and limitations apply so please see the Product Disclosure Statement for full Terms and Conditions.

The Holden Insurance products are designed to offer customers a premium level of protection. Holden Insurance is issued and under written by Allianz Australia Insurance Limited (Allianz) AFS Licence No. 234 708 ABN 15 000 122 850 of 2 Market Street, Sydney NSW. Allianz Australia Insurance Limited was recently voted Best Large General Insurer in the 2012 Australian Banking and Insurance Awards.

Please refer to the Product Disclosure Statement (PDS) found on the relevant product page of Holden.com.au. Further information regarding the PDS can be requested by calling 1300 784 026 between 8.30am and 5.30pm (EST) Monday to Friday. Any advice here does not take into consideration your personal objectives, financial situation or needs, which you should consider before acting on our recommendations. You should read and consider the PDS before deciding whether to acquire the product mentioned. Holden Insurance is issued by Allianz Australia Insurance Limited (Allianz) AFS Licence No. 234 708 ABN 15 000 122 850 of 2 Market Street, Sydney NSW. GM Holden, Holden Insurance Services or any of their related companies have no liability in respect of Holden Insurance policies. 

Roadside FAQ

For more than 60 years, Holden has been giving Australians the confidence of knowing they're behind the wheel of a quality vehicle, backed by a nationwide network of dealers. With HoldenWise, we're now giving you even more reasons to feel good about driving home in a Holden. You can pick and choose from the solutions you want, giving you complete peace of mind long after you've left the showroom.

Customer Care FAQ

In most cases, the radio pin code will be accessible via a "security card" which is included with the vehicle when it is delivered. If a radio pin code is required for the vehicle, and the security card is not accessible, please contact your nearest Holden Dealer for assistance.

Proof of ownership and ID is required to obtain the radio code. Once the relevant details have been collected, your Dealer can then use these details to supply the correct radio pin/security code for your vehicle. There may be a small charge for this service, so always ensure that the radio pin / security card is kept in a safe place in case it is required down the track.

Instructions to enter your PIN code:

1.Switch ignition to accessories position

2.Switch on radio, if turned off

3.The display will show 'CODE'

4.Press and hold the AS button (number 8) until a beep is heard and release the AS button. The display shows '10- - - -', which indicates that you have 10 attempts left at entering the correct PIN code

5.Enter the PIN code with preset buttons 1, 2, 3, 4.

Example:
If the pin code belonging to the radio is 3650.
Press preset button number 1, 4 times
Press preset button number 2, 7 times
Press preset button number 3, 6 times
Press preset button number 4, 1 time


(You are pressing the preset button one more time than what the pin code represents)

6.Press and hold the AS (number 8) until a beep is heard and the radio starts operating. If a wrong PIN code has been entered the display will show '9 SAFE'. After the waiting time '9 - - - -' will be shown on the display indicating that there are nine attempts left. The correct code should now be entered.

If you have any questions regarding outstanding recalls, please contact your nearest Holden Dealer to make a service appointment. You will need to provide proof of ID during this appointment. You can also contact the Holden Recall line on 1800 632 826.

Please visit your Holden dealership for details about software updates in your vehicle.

To locate your nearest Holden Dealer, please refer to this link: http://www.holden.com.au/dealerlocator
or please contact Holden Customer Care 1800 033 349.

You will need to drop into your nearest Holden dealership to purchase a replacement Owner?s Manual. To locate your nearest Holden dealership, click here

Yes. You can contact us on Facebook at www.facebook.com/HoldenAustralia or follow us on Twitter @HoldenSupport

Your vehicle comes with one year of Standard Roadside Assistance. You will receive this support for a full year, from the first date of registration, compliments of Holden. You can check your coverage and upgrade here: http://upgrade.assistaustralia.com.au/
 

Holden Genuine parts are sold and supported by Holden dealerships Australia-wide. Please drop into the parts department of your nearest Holden dealership.

Each vehicle has a unique serial number which is used by the automotive industry to identify individual vehicles. This is known as an International Standards Organisation Vehicle Identification Number (ISOVIN or VIN). The VIN consists of a structured combination of 17 characters and is located on the bottom corner of the windscreen on the passengers side. A VIN stays with the vehicle for its entire life and is often used by service departments to identify the vehicle and service parts. Other organisations including Insurance companies may also refer to VINs as a means of identifying a vehicle.

Holden Genuine Parts are designed and manufactured to strict exacting standards. No compromises are made ensuring parts are of high quality. The durability and reliability of Holden Genuine Parts ensures the part performs as it should, and in turn, so does your Holden. Holden Genuine Parts are easier to fit because they fit right the first time, every time. A 2 year/50,000km warranty covers all Holden Genuine Parts giving you peace of mind. Keeping your Holden Genuine will also help maximise the resale value of your vehicle when it's time to buy a new Holden.

Servicing FAQ

Aside from having one of the largest service networks Australia, Holden's technicians use only Holden approved parts and oils, to help ensure that your vehicle operates as it should. This can potentially add further resale value to your vehicle.
By choosing Holden Genuine Service, you can be assured that our technicians have undergone rigorous training and assessment in maintaining Holden vehicles. It's this expertise and technological know-how that helps us deliver you a superior service experience.

It ensures the long term reliability and safety of your Holden and when it comes to selling your vehicle it can add value and buyer confidence.

Firstly your vehicle will run smoothly and more efficiently. Secondly you can benefit by picking up irregularities before they become potentially expensive repairs.

To book a service at your local Holden dealer, click on the Request a Service button. 

Diesel Particulate Filter

The Diesel Particulate Filter (DPF) is a device fitted to the exhaust system of a vehicle to remove diesel particulate matter (soot) from the exhaust gas. Soot is a by-product of the diesel combustion process and without the use of a DPF the soot particles would be emitted into our environment.The entire filter system consists of a pre catalytic converter, an oxidising catalytic converter and a DPF. The pre catalytic converter is installed in the exhaust gas flow, very close to the engine. The oxidising catalytic converter and the DPF form a single unit and are housed further downstream in the exhaust gas flow. For monitoring and diagnostic purposes, the system contains exhaust gas temperature sensors and a differential pressure sensor.

The DPF consists of a ceramic core made of silicon carbide with alternately closed channels. The exhaust gas flows into the closed channels and is forced through the channel walls and out of the ceramic core. The filtered exhaust gas flows into the rest of the exhaust system and out into the environment. The soot gets trapped in the closed channels at the engine side of the DPF ceramic core. The amount of soot the engine produces depends on driving behaviour and driving conditions. If the vehicle is driven on short trips with light engine load, soot deposits quickly. Because the soot is accumulated on the filter's surface, periodic cleaning is required to remove the soot deposits.

The stored soot particulates must be regularly burned off in order to prevent blocking of the DPF. The DPF system can clean itself and this is often referred to as Automatic Regeneration. Most drivers will not be aware the regeneration cycle is occurring. The amount of stored soot detected in the DPF determines when regeneration is required, so driving conditions which create more soot will require the DPF to regenerate more often. The car's computer or Electronic Control Module (ECM) initiates a self cleaning process of the DPF.

The time taken to complete the regeneration process varies with the vehicle driving conditions and can take up to 25 minutes. While the DPF can clean itself and the majority of drivers will not detect the automatic regeneration cycle, there is also the possibility that the driving conditions needed for the automatic regeneration process may not occur at the time required or may be interrupted. The vehicle’s computer is able to monitor the regeneration cycle process and alert the driver should ‘normal’ driving not allow the automatic regeneration cycle to finish. Where there is a high soot loading of the DPF or there are frequent regeneration interruptions, a DPF indicator lamp is turned on to inform the driver to continue driving until the regeneration process has been completed at which time the indicator will turn off. Refer to your Owner’s Manual for more detail about the operation of the DPF indicator lamp and how to drive in a manner that will allow the Automatic Regeneration to finish. Note: Automatic Regeneration can fail if one of the following conditions occurs:
• Regeneration time exceeds 20 – 25 minutes
• The engine is switched off or stalls during the Automatic Regeneration process
• The engine is left idling for an extended period (ie. 5 – 15+ minutes)
• Temperature at exhaust gas sensors is too high or too low for the Automatic Regeneration process to operate.
• Fuel injection quantity is too high or too low for the Automatic Regeneration process to operate
• Engine protection function is active (eg. overheating)

When the ECM determines that the DPF soot content has reached a pre determined amount and the required driving conditions are met, the regeneration process will begin automatically. Driving conditions that will enable the Automatic Regeneration process to occur are:
• The engine must be at normal operating temperature.
• The vehicle is being driven at speeds greater than 50 km/h.
• The engine must be driven at moderate engine loads

The Automatic Regeneration of the DPF occurs at a temperature greater than 600°C, measured in the DPF. In order to start this regeneration, the vehicle's engine management system injects extra fuel into the combustion chamber. These secondary fuel injections do not burn in the combustion chamber, but instead burn in the two catalytic converters. This causes the catalytic converters to heat up past the normal operating temperatures of 120° to 400° C. When the DPF temperatures reach greater than 600°C, the accumulated soot is able to be burnt off the filter surface and converted into carbon dioxide (CO2) gas which passes down the exhaust system. The two exhaust gas temperature sensors monitor the exhaust gas temperature to ensure the correct temperatures are maintained in the DPF for the duration of the Automatic Regeneration process.

In most cases the behaviour of the car will not change during Automatic Regeneration, however you may notice an increase in the indicated fuel consumption on your vehicles trip computer (where fitted) while the regeneration is occurring. The following conditions are also considered to be normal during the regeneration process:

  • Emission of smells and smoke. This will be most noticeable when the vehicle is new, but will lessen significantly after several Automatic Regenerations have occurred.
  • Increase in engine speed at idle.
  • Operation of the engine cooling fan.

This means the DPF control system has determined that regeneration is required but the driving conditions for this to occur have not yet been met. For instance if the vehicle is only driven for short distances, the engine does not reach operating temperature or if the vehicle speed is too low due to heavy traffic there will be high soot loading of the DPF. Automatic Regeneration can only be started once the engine reaches a certain temperature and speed conditions. When the DPF lamp is on or flashing, it is necessary for the driver to drive in a manner described in the Owner's Manual for the Automatic Regeneration process to complete.

It does not matter if the vehicle speed is sometimes less than 50 km/h. The DPF system will continue the regeneration process when the vehicle speed increases above 50 km/h again. It is important that the vehicle is not stopped while the DPF indicator lamp is ON or flashing. If the DPF indicator lamp is ON or flashing, it is recommended that the vehicle continue to be driven until the DPF indicator goes out.

If the lamp does not go out within 100km of coming on, this indicates that your current driving conditions are preventing the DPF Automatic Regeneration from completing, eg. frequent short journeys. It is necessary for the driver to drive in a manner described in the Owner's Manual for the Automatic Regeneration process to complete. If the DPF lamp flashes, this indicates that the previous four DPF Automatic Regeneration cycles have been interrupted prior to completion. Turning the engine off while the DPF indicator is on continuously or flashing will prevent the DPF Automatic Regeneration process from completing. This will result in increased fuel consumption and a reduction in engine oil life.

 

The Malfunction Indicator Lamp (MIL) may also illuminate to indicate that there is a malfunction in the DPF or that the Automatic Regeneration process has been interrupted. If the MIL remains on for longer than four ignition cycles since the DPF lamp has turned off (ie. the vehicle engine has been started and stopped more than 4 times), the vehicle must be taken to an authorised Holden Dealer as soon as possible.

The Dealer will ask for information to assist with diagnosis such as the approximate odometer reading when the DPF lamp first switched ON. The Dealer will inspect the DPF and extract any error codes logged in the vehicle's computer. These codes will help direct the Dealer to the corrective action required which will be discussed and explained with you. It may be necessary to also replace the engine oil, as the extra fuel injected into the engine during the DPF Automatic Regeneration process may cause an increase in the engine oil level. If the vehicle was driven for a long time with the DPF lamp on before being taken to a Dealer, the DPF may be overloaded with soot which may require the replacement of the DPF.

Vehicles equipped with a DPF require the use of low SAPS (Sulphated Ash, Phosphorus-Sulphur) engine oil. When replacing or topping up your engine oil, use only Low SAPS oil complying with the viscosity and specification stated in the Owner's Manual. If normal engine oil is used instead of Low SAPS engine oil, ash, which is denser than the soot, will accumulate in the DPF which in turn reduces the amount of soot the DPF can store. Ash in the DPF cannot be burnt off and can severely reduce the life of the DPF.

Engine Oil Life System

The GM Engine Oil Life System is a computer based software algorithm that determines when to change oil based on engine operating conditions. There is no actual oil condition sensor. Rather, the computer in your vehicle continuously monitors engine-operating conditions to determine when to change oil.

In all internal combustion engines - petrol or diesel - the primary driver in oil degradation is the combustion event. Every time the engine fires, a small volume of oil is directly exposed to, and destroyed by, this high-temperature, high-pressure event. Furthermore, combustion gases containing acids, fuel, soot and water get past the piston rings and react with and degrade the engine oil. In addition to the combustion event, oil temperature plays a role in oil degradation. As oil temperature increases the oxidation rate of the oil speeds up, which can lead to oil thickening over time. On the other hand, colder oil temperatures increase the concentration of contaminants, such as fuel and water, in the oil. The GM Engine Oil Life System comprehends these oil degradation processes, and using a mathematical algorithm, calculates the optimal time to change the engine oil. While the basic starting algorithm is the same for all GM engines, each engine equipped with EOLS gets its own calibration specifically tailored to match its unique needs.

In modern GM diesel engines the software algorithm determines the point at which an oil change is required by tracking the number of times the diesel particulate filter on the engine 'regenerates' as this is the largest contributor to degrading the oil in diesel engines. The particulate filter on a diesel engine traps soot and other contaminates created in the combustion cycle on the filter's surface. When sensors fitted to the engine detect a certain level of contaminants on the filter surface the engine automatically begins a special process to burn these contaminants off the surface of the filter to 'regenerate/clean' the filter. Sometimes the Driver will notice a change in engine performance when this particulate filter regeneration is in progress. This is normal and some additional information about the regeneration process is found in the Owner's handbook.

More than 31 million GM Engine Oil Life System-equipped vehicles have been sold by GM since 1998. Today, over 97 percent of GM vehicles sold in U.S. are equipped with the GM Engine Oil Life System and the technology is rapidly expanding through the rest of the world. Holden plans to incorporate EOLS into vehicles sold in Australia and New Zealand.

Based on driving conditions and type of vehicle the oil change interval can vary. For instance, mild highway driving in a warm climate will maximize the interval between oil changes. Depending on the vehicle this could be 15,000 klms. On the other hand, short trip driving in a cool climate may limit the oil change interval to 5,000 klms or even less to protect the vehicle powertrain.

If the GM EOLS does not indicate to the Driver to change the oil within 12 months from the last oil change then the oil should be changed at 12months from the last oil change date.

Yes, the GM EOLS does not sense oil level. As stated in the Owner's manual, it is recommended that vehicle owners regularly check their oil level.

The GM Engine Oil Life System is very easy to use. First, refer to the vehicle Owner's manual for a description of the specific 'change oil' message and instructions. When the engine oil needs to be changed, the 'change oil' message or light will be illuminated on the instrument panel or driver information center when the vehicle is first started. An oil change should be done within 1000 klms from when the message was first displayed. Immediately after the oil has been changed, the system must be reset. After resetting, the 'change oil' message or light will no longer be displayed after engine start up.

Since the GM Engine Oil Life System does not actually sense oil condition, it is important that the engine computer knows when an oil change takes place. By performing the reset it lets the computer know an oil change has taken place so the calculation starts again. In the event that an oil change is done without resetting the system, then if the 'change oil' indicator was already illuminated it will remain illuminated until the system is reset, or if the 'change oil' indicator had not illuminated when the oil was changed then the computer will continue to use the stored information and the 'change oil' indicator may subsequently illuminate prematurely. The more kilometers that are driven without the system being reset, the more inaccurate the GM Engine Oil Life System will be. (Refer owner's manual for information).

The GM Engine Oil Life System is calibrated for the oil quality specified in the vehicle owners manual. Owners should be sure to refer to their owners manual for the proper oil quality and viscosity.

Owner's manuals for newer vehicles recommend changing oil within 1000 kms of the light turning on. It is a good practice that oil be changed within two fuel tank fill-ups after the light turns on.

Discolouration is natural for engine oil when it is used; in fact, discolouration is a sign that the oil is doing its job. Engine oils contain dispersants which are designed to hold contaminants, such as combustion by-products, in suspension within the oil. These contaminants provide a dark colour to oil. Therefore, simply by doing its job, an engine oil will turn dark with use. The extent of oil deterioration is determined through the use of a wide range of physical and chemical tests, but colour is not one of them. The GM Engine Oil Life System is designed to account for oil deterioration and a darkening of the oil with use is expected and natural.

Warranty FAQ

GM Holden Ltd. (“Holden” or “Holden Australia”) of 191 Salmon Street, Port Melbourne, Victoria, 3207 ABN 84 006 893 232, issues and is responsible for this warranty. 

The Holden Extended Factory Warranty is a full extension of the cover originally provided in the new vehicle warranty. We will, subject to the warranty exclusions, cover the correction, during the warranty period, of any vehicle defect related to the materials or workmanship, as advised to an authorised Holden dealer or authorised service outlet, by repair or at our option, replacement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.The benefits conferred by the Holden Extended Factory Warranty are in addition to other rights and remedies available to you under the Australian Consumer Law, which cannot be excluded or limited, the duration of which may operate concurrently with the period of this Holden Extended Factory Warranty. The Holden Extended Factory Warranty in no way limits or restricts your rights or remedies under the Australian Consumer Law. Payment under the Holden Extended Factory Warranty is only for rights that are additional to the rights available to you under the Australian Consumer Law.

Refer to the Product Disclosure Statement available on the product page on www.holden.com.au, contact your local Holden Dealer, or call Holden Insurance Services on (03) 9647-1789.