FAQS
Ownership FAQ
As a Holden owner you are part of HoldenWise, backed by a nationwide network of dealers. HoldenWise is a range of products and services which give you more choices, more benefits, more reasons to drive a Holden.
Holden has one of the largest service networks in the country. Servicing your Holden at an authorised Holden service centre gives you complete confidence, knowing that only Holden dealer technicians have access to regular factory training and equipment.
Holden Genuine Parts are designed and manufactured to strict exacting standards. No comprimises are made ensuring parts are of high quality. The durability and reliability of Holden Genuine Parts ensures the part performs as it should, and in turn, so does your Holden. Holden Genuine Parts are easier to fit because they fit right the first time, every time. A 2 year/50,000km warranty covers all Holden Genuine Parts giving you peace of mind. Keeping your Holden Genuine will also help maximise the resale value of your vehicle when it's time to buy a new Holden.
Only Holden Genuine Accessories are designed and manufactured with the vehicle. They're also Comprehensively tested by Holden Engineers in accordance with Holden's own demanding standards and Australian Design Rules (ADRs). You'll receive a generous warranty when fitted by a Holden Dealer to your new vehicle. Finally, Holden Genuine Accessories are sold and supported by the Australia wide Holden Dealer network, so wherever you go, you are covered.
Accessories FAQ
Only Holden Genuine Accessories are designed and manufactured with the vehicle. They're also comprehensively tested by Holden Engineers in accordance with Holden's own demanding standards and Australian Design Rules (ADRs). You'll receive a generous warranty when fitted by a Holden Dealer to your new vehicle. Finally, Holden Genuine Accessories are sold and supported by the Australia wide Holden Dealer network, so wherever you go, you are covered.
Capped Price Servicing FAQ
In addition to the 3000Km or 3 month inspection, eligible vehicles with a warranty start date after the 1st of April 2012, are entitled to receive up to the first four standard scheduled services within the first three years or 60,000Kms (whichever comes first) at the applicable published maximum capped price service price. The program covers all items specified under the standard service schedules for normal operating conditions for each vehicle type specified in the Service and Warranty booklet, including parts, labour, fluids and any applicable workshop charges.
HoldenWise Capped Price Service is effective from the original warranty start date.
HoldenWise Capped Price services can be claimed within a nominated number of months or kilometres of the due service date. If a service is not performed within the defined service time and kilometre period; that service will lapse. Please note that when a service claim period expires, the next Capped Price service period will then be available. Please refer to the terms and conditions for more information.
HoldenWise Capped Price Service entitlements cannot be transferred to any other vehicle. They remain with the vehicle for the duration described above. Additional exclusions may apply; contact your Holden Dealer for customer and vehicle eligibility.
An eligible vehicle's participation in the program will expire upon any of the following occurs:
a) The performance or expiry of all allocated number of standard scheduled services covered under the program;
b) The expiry of 39 months from the original warranty start date;
c) 63, 000Kms being travelled.
Additional Capped Price Servicing FAQ
Additional service or maintenance items which are not covered within the standard service schedules for normal operating conditions, which include (but are not limited to):
- Items which require additional servicing depending on operating conditions as detailed in the Service and Warranty booklet;
- Normal wear and tear items requiring periodic maintenance (e.g. fuses, brake pads, wiper blades, batteries, tyres, wheel alignment adjustments, etc);
- Air conditioner pollen filter;
- Any servicing required as a result of the fitment of non-genuine parts or accessories;
- Additional fluids and additives not specified in the standard service schedules;
- Accident damage to any body, chassis or driveline components;
- Adjustments not specified in the standard service schedules; and
- Additional maintenance and repairs recommended by your Holden Dealer to suit your individual driving characteristics.
If any additional service or maintenance work is required that is not covered under the HoldenWise Capped Price Service program, your Holden Dealer will discuss any additional costs with you prior to performing the work..
New vehicles sold on or from 1st April 2012 are eligible for HoldenWise Capped Price Servicing. All customers with the exception of Government, Rental and Not for Profit fleet customers are eligible. Additional exclusions may apply; contact your Holden Dealer to confirm customer and vehicle eligibility.
You can also refer to your Service and Warranty Booklet or contact your Holden Dealer.
Simply book your Holden into any authorised Holden Dealer service centre.
All eligible services can be carried out at any authorised Holden Dealer in Australia for no more than the published maximum capped price service price.
Under normal operating conditions Holden recommends you service your vehicle every 9 months OR 15,000km, whichever occurs first.
All Holden vehicles have recommended service intervals that take into consideration different driving conditions.
If the distance you travel is low, you should always have your vehicle serviced according to the time intervals. Regular servicing is critical in maintaining the performance and reliability of your Holden. Short stop-start driving places extra stress on the engines lubricating system as the oil does not reach its optimal operating temperature. Over time, lubricating oils and fluids deteriorate and lose their ability to protect your engines critical components
Missing a service means you may not receive the benefits of the total number of available HoldenWise Capped Price Services for your vehicle. Please note that when a service claim period expires, the next Capped Price Service will then be available.
If this happens, the next service interval will be measured from this earlier date or mileage to remain within the time or distance range of 9 months or 15,000km. (whichever comes first) This will impact all future service intervals covered by HoldenWise Capped Price Servicing.
Eligible vehicles can be serviced outside the Holden Dealer network, however, HoldenWise Capped Price Service pricing can only be guaranteed if the vehicle is serviced at a Holden Dealer.
It is important to remember that low cost, capped price service is only one of the many benefits of visiting your Holden Dealer.
Holden has one of the largest service networks in the country. Servicing your Holden at an authorised Holden Service Centre gives you complete confidence, knowing that only Holden Dealership Technicians have access to regular Holden factory training and equipment. It also ensures your warranty isn’t jeopardised, and when it comes to selling your vehicle, it can add value and buyer confidence.
Yes, if the vehicle was originally sold new with HoldenWise Capped Price Servicing and is still covered by the program.
If you purchase a pre-owned Holden vehicle it may have unclaimed HoldenWise Capped Price Services remaining. For more information contact your Holden Dealer.
Contact your Holden Dealer or the Holden Customer Assistance Centre – 1800 033 349 toll free.
Customer Care FAQ
2.Switch on radio, if turned off
3.The display will show 'CODE'
4.Press and hold the AS button (number 8) until a beep is heard and release the AS button. The display shows '10- - - -', which indicates that you have 10 attempts left at entering the correct PIN code
5.Enter the PIN code with preset buttons 1, 2, 3, 4.
Example:
If the pin code belonging to the radio is 3650.
Press preset button number 1, 4 times
Press preset button number 2, 7 times
Press preset button number 3, 6 times
Press preset button number 4, 1 time
(You are pressing the preset button one more time than what the pin code represents)
Leasing Rental and Insurance FAQ
Roadside FAQ
Service Price Guarantee FAQ
HoldenWise Service Price Guarantee requires a printed quote on a company letterhead or business card from a non-Holden authorised Service Centre. The quote must include all aspects of your Holden standard scheduled service and must include Holden approved parts and Holden specified lubricants and fluids on a like for like basis.The quote must be dated no more than two weeks prior to the service date.
We're so confident we offer great value for money; Holden Dealers will beat any comparable quote for the first six standard scheduled handbook services by 10%*.
* See full terms and conditions for the HoldenWise Service Price Guarantee Program.
Any non-Holden authorised Service Centre located within the same suburb/locality or within a 10Km radius of a Holden Dealer. Quotes from mobile mechanics are not eligible for the HoldenWise Service Price Guarantee program.
Holden approved parts are those sold by Holden which are validated and tested to meet Holden's original specifications.
A standard scheduled handbook service includes all service and maintenance items specified in the Holden Service and Warranty Booklet as developed by Holden Engineers for each vehicle.
Quotes for additional service or maintenance items beyond the scheduled items listed in your Holden Service Warranty Booklet are not eligible for the HoldenWise Service Price Guarantee Program. Additional items on a service quote can be completed by Holden Dealers but the HoldenWise Service Price Guarantee is not available on these services.
Fleet, government and rental vehicle customers are not eligible for the HoldenWise Service Price Guarantee program.
Additional Service Price Guarantee FAQ
We're so confident we offer great value for money; Holden Dealers will beat any comparable quote for the first six standard scheduled handbook services by 10%*.
* See full terms and conditions for the HoldenWise Service Price Guarantee Program.
Vehicles must be within 3000Kms or 90 days of the scheduled standard service deadline to be eligible for the HoldenWise Service Price Guarantee, as regular servicing is very important.
The program covers up to the sixth scheduled service, your seventh and all subsequent services are not eligible.
Vehicles which are eligible for HoldenWise Capped Price Servicing for the relevant service are not eligible for the HoldenWise Service Price Guarantee.
We are confident that our HoldenWise Capped Price Servicing program offers customers significant savings and outstanding value for money compared to existing servicing costs.
Fleet, government and rental vehicle customers are not eligible for the HoldenWise Service Price Guarantee program.
The terms and conditions can be found on holden.com or the ‘Everything you need to know’ section in the HoldenWise Service Price Guarantee flyer.
Servicing FAQ
Holden has one of the largest service networks in the country. Servicing your Holden at an authorised Holden service centre gives you complete confidence, knowing that only Holden dealer technicians have access to regular factory training and equipment.
It ensures the long term reliability and safety of your Holden and when it comes to selling your vehicle it can add value and buyer confidence.
Firstly your vehicle will run smoothly and more efficiently. Secondly you can benefit by picking up irregularities before they become potentially expensive repairs.
To book a service at your local Holden dealer, click on the Request a Service button.
