What Holden Expects
The successful Holden supplier optimises design and manufacturing on a world class level, uses environmentally responsible practices, and adopts a lean manufacturing philosophy. All suppliers are measured by their performance in the following areas:
Quality
Absolute adherence to Holden requirements and maintenance of a "zero-defects mentality."
Technology
Provision of the latest in technology is what differentiates Holden products from the competition, especially as it offers competitive advantage in the marketplace, streamlines process and manufacturing, and brings greater value and enhanced features to Holden customers.
Service
Proactive service in three main areas:
Product development - active contribution of new concepts and ideas, with on-time prototypes and on-time part approvals
Manufacturing, Assembly and Service - accurate just-in-time delivery, without plant delays or shutdowns
Adherence to Holden systems requirements and shipping schedules - with timely communication of all pertinent and necessary information
Price
Continuous value improvement and ongoing worldwide competitive pricing.
QS-9000 is a set of quality standards adopted by GM incl. Holden, DaimlerChrysler and Ford. It builds on the world standards of ISO-9000 and incorporates the quality standards of each manufacturer. QS-9000 certification satisfies the quality system requirements of all three major automotive manufacturers. Holden expects suppliers to be able to meet the QS 9000 standard prior to start of production, or have a plan in place to achieve by the date committed.
Lean Manufacturing (the production of durable goods with a minimum consumption of capital investment, floor space, labour, materials, time and distance) is key to the implementation of Holden's corporate vision. Lean material flow concepts are an essential part of the total Lean Production System. For Holden to be successful as a low cost producer of quality vehicles, Holden suppliers also must be committed to the lean ethic.
