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FAQs

Warranty
Can my Extended Warranty be transferred to another vehicle?

There are various Extended and Certified Used Vehicle Warranties available through your Holden Dealer.

As such, we suggest you check your Extended Warranty policy, as this will have details of its terms and conditions. In addition, we also suggest you ask this question of your selling Holden Dealer who will be able to advise you of specific conditions pertaining to the policy purchased.

Can I modify my car and if so, what will happen to my warranty?

Genuine Holden Parts and Accessories and HSVi Enhancements are specifically designed and manufactured to integrate completely with the operation and appearance of your new Holden. Holden's Design and Engineering teams are constantly involved with the development and approval of every Genuine Holden Accessory and HSVi Enhancement. For more information please visit Genuine Holden Accessories.

Only Genuine Holden Parts and Accessories and HSVi Enhancements are comprehensively tested by Holden Engineers.

Given this, Holden does not recommend modifying your vehicle from its as built nature using non-Holden approved parts and accessories. Your vehicle's integrity, performance and safety may be impaired by modifications using non-Holden approved components. Should you proceed with modifications, your New Vehicle Warranty will not be voided. However, should a problem occur which is attributed to the modifications made, any repairs will not be covered by Holden's New Vehicle Warranty.

Can I service my vehicle at a local mechanic? Do I have to service my vehicle at a Holden Dealer?

Your Holden Dealer is staffed exclusively by dedicated Holden experts who have the training and specialised equipment to correctly service your vehicle. All Holden Dealers subscribe to a standard of excellence called "The Holden Difference". Click here to learn more about The Holden Difference and the benefits of servicing your Holden at an authorised Holden Service Centre

If you decide to have your vehicle serviced by an independent mechanic, ensure the service coupons are correctly validated with the mechanic's stamp, signed and the correct odometer reading recorded. It is also advisable that you maintain your service invoice, which will detail the work carried out on your vehicle. This will assist you with any warranty claims that may arise and will also enhance the value of your vehicle. For further information, please refer to chapters 9 and 12 of your Owner's Handbook.

Can I fit aftermarket parts to my vehicle and will this affect my warranty?

Aftermarket parts and accessories may be fitted to your vehicle and this will not void your New Vehicle Warranty. However, Holden's warranty will not cover repairs to your vehicle should the problem be attributed to the installation of the aftermarket component. For further clarification, please refer to chapter 9 of your Owner's Handbook which details the terms and conditions of your New Vehicle Warranty.

How do I find out what items are covered under warranty?

Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with the Service Department of your Holden Dealer. Visit Holden Dealer Locator for your nearest Holden Dealer.

Alternatively, you can refer to your Owner's Handbook or Call Holden Customer Assistance on 1800 033 349.

Fuel
What sort of fuel can be used in my car?

The type of fuel that can be used depends upon your vehicle type and model. Please refer to Chapter 5 of your Owner's Handbook, which will clearly specify the type of fuel for your vehicle.

Should you have any further questions, please contact Holden Customer Assistance on 1800 033 349.

What is the fuel tank capacity for my vehicle?

Your vehicle's fuel tank specifications are available in your Owner's Handbook. Please refer to Chapter 5 for fuel related enquiries and Chapter 8 for vehicle specifications.

Should you have further specific questions regarding fuel consumption of your vehicle, do not hesitate to discuss this with the Service Department of your Holden Dealer. Visit Holden Dealer Locator for your nearest Holden Dealer.

Alternatively, you can call Holden Customer Assistance on 1800 033 349

Ethanol
How much Ethanol can be used safely in my car?

Holden vehicles manufactured since 1986 will operate satisfactory on E10. However, some vehicles manufactured by others and branded as Holdens do not operate satisfactory on E10 fuel.

Vehicles that do not operate satisfactory on E10 fuel are:

  • Apollo (1/87-7/89), Nova (2/89-7/94), Barina (1985-1994), Drover (1985-1987), Scurry (1985-1986), Astra (1984-1989), Astra SRi 2.2L (11/2006 onwards), Astra 2.2L Tiwn Top Convertible (11/2006 onwards).

Please refer to Chapter 5 of your Owner's Handbook for recommended fuel usage.

For information on the benefits of using ethanol blended fuel Click here

Advertising Complaint
I have a complaint about a Holden advertisement. Who can I tell?

While we spend a considerable amount of time researching prior to the release of any advertisement or marketing campaign, we understand that occasionally there may be areas that are open to constructive comments.

Please be assured that Holden places a great deal of emphasis on the views and opinions held by our customers and we are proud of the reputation our company has established within the Australian community. Please understand that our intentions are never meant to offend. If you have experienced any such feelings please let us know by calling Holden Customer Assistance on 1800 033 349 or write to us at:

Holden Ltd
PO Box 1714
Melbourne, Victoria, 3001

Should you wish to comment further on advertising content, you can also contact the Advertising Standards Bureau via the below details.

Advertising Standards Bureau
Level 2, 97 Northbourne Ave
TURNER ACT 2612
Tel: 02 6262 9822
Fax: 02 6262 9833

Radio Pin Code
What is the radio pin code for my vehicle? How do I get my radio pin?

For more information please visit Holden's Customer Assistance [Owners Info > Contact us > Radio / Key security code].

I want to enter my radio pin code but am unable to. How do I enter my radio pin code?

Instructions to enter your PIN code:

  1. Switch ignition to accessories position
  2. Switch on radio, if turned off
  3. The display will show 'CODE'
  4. Press and hold the AS button (number 8) until a beep is heard and release the AS button. The display shows '10- - - -', which indicates that you have 10 attempts left at entering the correct PIN code
  5. Enter the PIN code with preset buttons 1, 2, 3, 4.

    Example:
    If the pin code belonging to the radio is 3650.
    Press preset button number 1, 4 times
    Press preset button number 2, 7 times
    Press preset button number 3, 6 times
    Press preset button number 4, 1 time
    (You are pressing the preset button one more time than what the pin code represents)

  6. Press and hold the AS (number 8) until a beep is heard and the radio starts operating. If a wrong PIN code has been entered the display will show '9 SAFE'. After the waiting time '9 - - - -' will be shown on the display indicating that there are nine attempts left. The correct code should now be entered.
Holden Brand Enquiries
I have a business proposition for Holden to consider. How do I proceed?

Please visit the Holden Brand Enquiries section of our site which outlines the procedure that needs to be followed.

Can I use the Holden Logo or Holden pictures for my project, website etc? How can I get a Holden Logo to use?

Please be advised that you are required to obtain permission from Holden prior to using the Holden logo or images. As such, we advise that you read the Holden Brand Enquiries information or you can send an outline of your request to the address below.

Legal Department
Holden Ltd
PO Box 1714
Melbourne VIC 3001

I have a suggestion I want to make. How do I go about this? How can I send in suggestions to Holden?

One of our key policies in this area is that we can consider a suggestion only if you have first safeguarded your rights by applying for patent or registered design protection. All information is on the website, please visit Holden Brand Enquiries [Corporate > Contact us > Brand Enquiries] for more information.

Holden / HRT Merchandise
What Holden Merchandise is available? How can I purchase Holden merchandise?

Holden merchandise is available from Holden Dealers and Lions Den stores. Visit Holden Dealer Locator for your nearest Holden Dealer or Lions Den store.

To view the current range, please visit Holden Merchandise.

Are there any model cars available? How can I get a model car?

Holden does not manufacture or market model cars, however some model cars are available via the Holden Dealer network. Visit Holden Dealer Locator for your nearest Holden Dealer or Lions Den store.

To view the range of model cars currently available, please visit Holden Merchandise.

P Plate Drivers
What vehicles can people on P plates drive? What restrictions are there for people with Probationary licenses and Holden?
Miscellaneous
Can I use seat covers for vehicles with side impact airbags?

Do not fit unauthorised seat covers to a vehicle fitted with side impact airbags as they may impair the deployment of side impact airbags. However, genuine Holden seat inserts are available from your Holden Dealer for selected models. For the availability of seat inserts, please contact your preferred Holden Dealer.

For further information on side impact airbags, please refer to Chapter 6 of your vehicle's Owner's Handbook.

Employment Opportunities

Visit Holden Careers [Corporate > Careers] section for more information.

Is my car a Sandman?

We advise that Sandman cannot be identified by our build records (ISOVIN). Our build records will only indicate the vehicle was built as a Ute or Panel Van. In order to identify the authenticity of a Sandman, you must check the Body and Option plate for one of the following Option Codes (depending on if it is a Ute or Panel Van).

* XU3

* XX7

* XY5

Where can I find the price of Holden vehicles?

Holden can provide a Recommended Retail Price (RRP) for vehicles, however for a quote you may contact your preferred Holden Dealer. Visit Holden Dealer Locator for your nearest Holden Dealer.

Additionally, please refer to Holden's Latest Offers.

For the RRP of one of our current vehicles, please refer to Holden's Build & Price a Vehicle.

Where can I find the price for a specific Holden part?

For part prices, please contact the Parts Department of your preferred Holden Dealer who will be able to price and order your Genuine Holden Parts and Accessories.

Visit Holden Dealer Locator for your nearest Holden Dealer.

I do not wish to receive any further material from Holden. How do I remove myself from mailing lists?

To opt out of Holden marketing communications, please contact Holden Customer Assistance on 1800 033 349.

Alternatively, you may email us your request, providing your complete name, address, vehicle registration number and ISOVIN. To email, please click here.

Please be aware however that should Holden issue a Safety Recall for your vehicle (in the instance you appear as the owner of the vehicle in our records), we will contact you and advise of this action.

What is the trade in value of my car? How do I get a trade in value for my car?

We are unable to provide trade in values for your vehicle. However we suggest you contact a Holden Dealer who will be able to assist you with such an enquiry. Visit Holden Dealer Locator [Dealer Locator] for your nearest Holden Dealer.

How do I import a car into Australia?

An importer needs to obtain a Vehicle Import Approval from the Commonwealth Dept of Transport and Regional Services (DTRS).

Applications are available at the following site: http://www.infrastructure.gov.au/roads/vehicle_regulation/bulletin/importing_vehicles/general/index.aspx